Having transferrable skills is one of the best ways to find a job you are passionate about. It can open the door to more opportunities and help you move forward with your career. Study for an apprenticeship in customer service and learn how to create a memorable experience for whoever you serve.  

The apprenticeship is ideal for anyone who is looking to gain more experience in customer service. You will learn about shopping behaviour and how to take responsibility for customer relationships. This can help you develop transferrable skills such as team management and relationship building across different sectors.   

Scotland’s customer service industry is thriving and there are a number of jobs you could go into. Help to solve a problem and brighten someone’s day as a customer service operative. Become a sales advisor and work with a variety of merchandise. The apprenticeship can give you the skills to succeed in the world of customer service.  

What's the qualification?

You will gain a qualification at SCQF level 5 and 6 in customer service.  Both qualifications include:  

  • Core units of aSVQ in customer service at SCQF level 5 and 6.  
  • Work experience in a diverse industry  

SCQF qualification levels explained

What will I learn?

During your apprenticeship, you'll learn how to:   

  • Manage customer relationships 
  • Carry out best health and safety practices 
  • Work with different kinds of merchandise 
  • Develop lasting relationships with your co-workers 
  • Manage different retail spaces   

You will also develop the following core skills:   

  • Team work 
  • Problem-solving  
  • Communication  
  • Time management  

These transferrable skills are useful for working in roles such as telesales and desk operations.  

Where could it take me?

You have a lot of options with this Modern ApprenticeshipCarry on your studies with another customer service qualification or find a job in the customer service industry.   

Further education: You could go on to study for a degree in customer service. Your experience will support your university application.    

Straight to work: Use your qualifications to get a customer service job. There are a number of roles to choose from and we have listed some below. 

  • Customer services representative  
  • Customer support officer 
  • Sales advisor  
  • Customer relationship manager  
  • Telesales operator  
  • Telephone banking advisor  
  • Customer service operator 
  • Support agent  

Entry requirements

There are no set entry requirements for this apprenticeship.  


This Modern Apprenticeship will take 12-24 months to complete.  

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