Modern Apprenticeship | 1 Position available

Business and Administration


Business and Administration

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£6,500 - £6,500 per year Inverness Full-time (35 Hours) Microcom Training 28/02/2018 SCQF level 6/7 / MA level 3

Job overview

We provide a wide range of innovative and progressive telecommunications solutions, products and services to business across the UK through our dedicated Channel Partners. We are an Internet Service Provider and built our own ISP network - Scotland’s first business-only next generation IP network. We are accredited with both Investors in People and Investors in Young People and have a strong commitment to staff training and development.

Our staff take great pride in ensuring that every client gets a best in class experience; this makes our customer retention one of the highest in the telecoms industry. Each team has specialist skills ensuring that we remain experts in our field and drive long-term business relationships.

What might a typical day in this job look like?

Working alongside the Billing Administrator you will assist in the daily operations and effective management of both the Billing and Finance departments. Delivering customer service that is best in class, focusing on continuous improvement, speed and proficiency of billing processes as well as maintaining accurate accounting information will be key to the success of this role.

1.Answering customer queries on the phone and email
2.Ceasing services which are no longer required
3.Liaising with suppliers to resolve account queries
4.Input and audit paper billing via Paperless
5.Invoice stock items both individually and by adding to monthly invoices
6.Archive old billing data on a monthly basis

1.Performing ad-hoc administration duties.

What will I learn?

You will be rewarded with your SVQ level 3 in business and administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

•National 5 or equivalent Mathematics, Accounting and Finance or above.
•Further education in Accounting, Finance or similar.
•Excellent communication skills, both verbal and written.
•Strong data entry skills and attention to detail.

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