Modern Apprenticeship | 1 Position available

1st Line Support Technician


1st Line Support Technician

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£8,320 - £9,000 per year Motherwell Full-time (37.5 Hours) Spohrt Training 30/11/2018 SCQF level 6/7

Job overview

A fantastic opportunity has arisen with a Multinational IT company. You will receive second to none support and mentoring through your apprenticeship with fantastic and rapid career progression available. You'll develop skills in hardware and software and be an IT Whizz Kid before you can say Byte Me!

We will be interviewing soon, so don't delay on applying.

What might a typical day in this job look like?

You'll be providing first line support to clients of all shapes and sizes - you'll be the first point of contact with the clients and you'll be troubleshooting with them to diagnose what the issue might be. You'll then talk them through now to fix it with the new knowledge you will have gained.

Day to day support and maintenance of client networks and computer

Monitoring and reporting system availability and incidents.

Supporting clients in use, expansion and development of IT services.

Proactively escalate issues and concerns that may impact IT or the business.

Provide support to IT and/or business critical projects.

Provide support to IT and/or business process improvements.

Carry out administrative duties within relative departments.

What will I learn?

You will be coached by your line manager and mentor. During your apprenticeship, you will be supported to identify which areas of the business you would like to focus your long term career in. They will invest time and money for you to get the best career opportunity and education possible.

Candidates will be required to learn the technical aspects of the business as well as the supporting administration functions. In addition they will work towards achieving a Diploma in ICT and Telecommunications Professional.

What qualification or qualities are required?

• Enthusiastic about working in the IT sector
• Good written and verbal communication skills
• Great team players
• Committed to solving problems
• Have good attention to detail
• Open to new ideas and keen to learn
• Not afraid to ask questions
• Ready to rise to new challenges.

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