Modern Apprenticeship | 1 Position available

IT Helpdesk Assistant

GAP Group


IT Helpdesk Assistant

GAP Group

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£10,000 per year Glasgow Full-time (37.5 Hours) QA Apprenticeships 21/12/2018 SCQF level 6/7

Job overview

Join the construction industry’s Employer of the Year 2014 and work with the best people in the industry at GAP Hire Solutions, the UK’s leading independent equipment hirer.

There has never been a more exciting time to work for GAP. We need dedicated people to join our team as we continue to diversify and grow our brand throughout the UK. We are committed to providing training & development, supportive working environments and scope for progression.

Based in our Glasgow Head Office an excellent opportunity has arisen in our IT Department for an IT Systems Support Apprentice to provide ERP systems support to users throughout the UK.

We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies.

What will I learn?

• Supporting the business for all ERP related queries, from resolving issues in house to escalating to third party support
• Working closely with systems development analysing internal processes, providing solutions and the associated documentation
• Manage and resolve support calls within defined business wide SLAs
• Supporting Cisco Call Manager

What qualification or qualities are required?

• Ability to methodically analyse and resolve problems
• Well-developed communication skills with the ability to communicate effectively at all levels and with a wide variety of people
• Good organisational skills with the ability to remain calm during busy periods and meet tight deadlines
• Good team-player with a flexible approach to work activities

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