Modern Apprenticeship | 3 Positions available

Customer Service Advisor

Bill Gosling


Customer Service Advisor

Bill Gosling Apply Now
£15,015 to £15,925 per year Glasgow Full-time (35 Hours) PeoplePlus 28/02/2019 SCQF level 6/7
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

• Follow Corporate philosophies (The Promise of Performance and The Gosling Theory) and strategies when speaking with customers regarding delinquent accounts on behalf of our clients
• Utilize various databases to obtain account information
• Overcome consumer objections and stalls; refer complaints immediately to the appropriate MC
• Negotiate payment terms/arrangements
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

What will I learn?

• Ability to learn and apply procedures
• Ability to listen and then communicate effectively with co-workers, clients, customers, etc.
• Demonstrate professionalism at all times
• Strong work ethic
• Negotiation techniques and ability
• Able to adapt easily
• Ability to multi-task
• Ensure security of information in all matters pertaining to one's job and position
• Adhere to and support BGO’s environmental policies and practices.
Other duties as assigned

What qualification or qualities are required?

Show Understanding of Customer Service
Show Understanding of the Rules that Impact on Improvements in Customer Service
Improve the Customer Relationship
Deliver Customer Service in an Environmentally Friendly and Sustainable Way
Monitor and Solve Customer Service Problems

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