Modern Apprenticeship | 1 Position available

Personal Assistant


Personal Assistant

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£9,100 per year Edinburgh Full-time (35 Hours) Microcom Training 29/06/2019 SCQF level 6/7
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

Offering Personal Assistance to the Practice Manager and GPs.

Providing one to one communication with the Practice Manager and the GPs.

• Ability to take instructions and work as a part of a team
• Deal with customer enquiries
• Offer specific advice to customers on products and their use
• Maintain company data entry and spreadsheets
• Carry out office administration including : filing, photocopying, post duties & office stationery
• Continuously improve customer service
• Carry out refunds accurately in accordance with Company procedures
• Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
• Maintain and build relations with new and existing clients
• Complete training activity for core skills, own role and multi-skilling
• Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
• Keep self up to date with changes in relevant regulations, legislation, market developments, products, company news
• Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the
overall business
• Ad hoc duties as and when required to meet business needs
• Compliance with company administration policies and procedures
• Performance of profit Centre
• Desire to learn new skills and gain knowledge
• Ability to take instruction
• Good time Management

What will I learn?

You will be rewarded with your SVQ level 3 in business and administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

Qualifications required:

• Nat 5 Minimum in English & Maths
• Highers (Desirable not essential)
Knowledge, Skills & Experience Required
• Good numerical skills
• Customer Service
• Product Knowledge
• Positive outlook
• Team Player
• Excellent time keeping
• Ability to problem solve and use your own initiative
• Good Planning skills
• Good Communications Skills
• Computer Systems Literate
• Knowledge of current Health & Safety Legislation
• Knowledge of Branch Administration procedures (desirable)

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