Modern Apprenticeship | 1 Position available

Office Administrator


Office Administrator

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£9,100 per year Edinburgh Full-time (35 Hours) Microcom Training 29/06/2019 SCQF level 6/7
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

Key Objective:

To support the units administration function in a professional and timely manner whilst gaining a Level 3 Business and Administration qualification. Maintaining good customer relations with existing and new customers.

Key Responsibilities:

• Telephone Reception
• Liaise with customers
• Filing
• Placing and progressing service parts orders
• Return and credit of service parts
• Sales order processing & administration
• Cabinet & Cold Room delivery scheduling
• Stocktaking
• Receiving and processing incoming service calls
• Allocation of calls to service engineers
• Maintaining associated records and paperwork
• Work towards gaining a Level 3 qualification in Business and Administration
• Complete portfolio to the standard set by the training provider
• Adhere to all company policies including H & S policy and other guidance notes issued by the company
• Any other adhoc duties that may arise to ensure the smooth running of the business unit

What will I learn?

You will be rewarded with your SVQ level 3 in business and administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

Knowledge & Skills:
Good numerical skills
Positive outlook
Team player
Excellent time keeping & attendance
Good communication skills
Computer systems literate
Clear & concise
Positive attitude
Able to take instruction
Demonstrate flexibility

Qualifications Required:

Good standard of education

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