Modern Apprenticeship | 1 Position available

Aftersales Customer Service Parts

Eastern Motor Company


Aftersales Customer Service Parts

Eastern Motor Company

You need to apply for this vacancy directly on their site.

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£8,112 per year Edinburgh Full-time (40 Hours) Babcock Education Training and Skills 10/08/2019 SCQF level 5

Job overview

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Modern Apprentice. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be working in a busy BMW/MINI Parts Department.

What will I learn?

Parts Advisor specific duties would include:

•Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories

•Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times

•Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes

•Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively

The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW and MINI customers, as well as Parts Advisor specific training.

What qualification or qualities are required?

Successful applicants must demonstrate the following:

•An enthusiasm for excellent customer service
•An interest in the automotive industry
•To have good communication and organisational skills
•To be honest and trustworthy with a willingness to learn
•To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
•To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually

Desired qualifications:

Applicants are required to have, or predicted to obtain Scottish National Grade 5s or Highers in the following subjects:

•ICT (or one other subject if candidate did not take ICT)

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You need to apply for this vacancy directly on their site.

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