What might a day in this job look like?
Ability/willingness to learn and take instructions
Enjoy working as part of a team and helping others
Deal efficiently with patient enquiries – face to face or via telephone/email
Provide excellent customer service and improve relevant processes
Build and maintain good relationships with all employees, patients and visitors to the Practice
Participate in relevant training to ensure levels of competence required to perform the role effectively
Demonstrate flexible attitude in terms of tasks and team-working in order to improve efficiency and effectiveness of the overall business
Carry out ad-hoc duties as and when required to meet business needs.
You will be rewarded with your SCQF level 6 in business and administration.
You will also learn more personal qualities such as;
• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills
What Qualifications / Qualities are required?
National 5 minimum in English and Maths
Highers (desirable not essential).
Willingness to demonstrate flexibility
Attention to detail/accuracy
Patient/customer service orientation
Excellent time keeping
Ability to problem solve and use your own initiative
Good planning and organisational skills
Good communications skills
Computer systems literate
Good numerical skills.