Modern Apprenticeship | 2 Positions available

Service Desk Analyst


Service Desk Analyst

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£9,000 to £12,000 per year Bellshill Full-time (35 Hours) GP Strategies 08/10/2019 SCQF level 6/7

Job overview


GP Strategies Scotland are assisting with the Recruitment and Training for one if our clients based in Glasgow, currently have a vacancy for an IT Service Desk Apprentice.

The Role

Location: Glasgow

Starting Salary; £9,500 YR1 £12,500 YR2 - £16,000 - £18,000 YR3

Position Overview

·Raising and closing tickets across the Service Desk / Helpdesk, ensuring a timely and friendly service

·Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time

·Using Helpdesk software system to monitor and keep track of our clients networks

·Communicating with internal and external company stakeholders

·Accurately logging query information on an internal helpdesk system

·A highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues.

·A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity.

·Taking personal ownership for client issues whilst pursuing all avenues to ensure a satisfactory resolution.

·Must have the tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the client is at the heart of everything we do.

·Able to adapt to change and flexible in approach.

What will I learn?

As well as entering full time employment, the successful candidate will undertake a Diploma in IT and Telecommunications, fully funded for those aged 16-24, as well as work towards the obtainment of Microsoft Technical certifications.

The Modern Apprenticeship Programme is targeted at building our Clients workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 20-29.

Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.

What qualification or qualities are required?


Ideally applicants will be educated to a minimum of A levels in Computing . However, if you are confident you can demonstrate the required level of knowledge, whether this in the workplace or what you do in your spare time, then please apply also.

Key Skills & Qualities:

·Excellent problem solving skills.

·Ability to multitask and manage own workload.

·Experience in an IT support role or similar role of benefit.

·Strong organisational, communication and customer service skills.

·The ability to adjust to changing priorities with fast decision making under pressure.

·Strong interpersonal skills.

·Ability to quickly learn new applications and technologies.

·A genuine interest in emerging technologies is essential.

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