Graduate Apprenticeship | 1 Position available

Robotarium Project Support Officer

Heriot-Watt University


Robotarium Project Support Officer

Heriot-Watt University

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£16,736 per year Edinburgh Full-time (35 Hours) Heriot-Watt University 16/09/2019 SCQF level 10 - Honours Degree

Job overview

The successful candidate will work within the Project Team, assisting in the day to day running of the project office with additional specific tasks detailed below.

Reporting to the project manager, the post holder will:

1. Collect, manage and process data relevant to the Robotarium Project and employer engagement;

2. Organise internal and external meetings, write and disseminate minutes of these meetings;

3. Support the marketing and engagement of The National Robotarium internally here at Heriot-Watt, externally with industry partners and with the funders;

4. Organise internal and external events to support stakeholders in the National Robotarium project;

5. Develop project delivery plans and operation plans for new initiatives and smarter ways to work

What will I learn?

Team Work - Participate in and contribute to the general support across the National Robotarium Project Team. - Support other colleagues within the immediate team when required - Participate in working groups and committees within the team and university as required,

Service Excellence - Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers/stakeholders - Produce standard and non-standard reports as requested, and work with the Deputy Principal to develop more complex and ad-hoc reports as required - Enter and maintain records and data into systems - Keep working area clean and tidy in line with appropriate H&S and confidentiality requirements - Liaise with internal and external teams to ensure an effective service

Clear and Consistent Communications - Write standard communications using templates, understanding what parts of the template to use as appropriate - Use telephone and other systems to receive calls and give information - Explain routine instructions, procedures, operating instructions or information - Reply to simple requests for information, routing enquiries where information is standard/routine - Discuss routine work matters with supervisors - Maintain confidentiality at all times - Disseminate news and information to relevant customers and colleagues via the University Intranet, including using Skype, webinars and self-help videos - Record and produce accurate minutes when required.

Planning and Organising - Assisting in the management of projects or short pieces of work - Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate - Contribute to drafting of standard procedures within your team - File, archive and destroy data in line with the University Data Protection & Retention Policy - Provide appropriate admin support for meetings and events - Support team processes and procedures by meeting schedules and timetables - Carry out routine instructions from standard procedures

Initiative and Problem Solving - Act as first point of contact for queries from customers by phone, email, system-generated and in person - Use standard procedures and guidelines to solve local, day to day issues - Use experience and initiative to identify when to pass non-standard issues to line manager - Identify and support process improvement - React to problems using judgement and past experience to solve routine issues

Decision Making - Provide routine advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate - Follow set procedures and protocols referring any non-standard requests to line manager - Understand the appropriate tools to use when undertaking day to day tasks - Make day to day decisions in prioritising own workload - Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team or the external supplier as appropriate

Citizenship - Demonstrate the University Values at all times through performance and behaviour - Participate in ad-hoc duties to support the team/University and for personal development - Support newer or inexperienced colleagues within and outside the University by offering support, help and advice - Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. As you progress through your MA, and develop your skills and talents in the role, your responsibilities and remuneration will also increase accordingly.

What qualification or qualities are required?

The successful candidate will need to be accepted for enrolment onto the Graduate Apprenticeship MA (Hons) Business Management courses above, which will be a condition of any offer of employment. We will expect your covering letter and / or CV to demonstrate how your skills and experience, gained either at work or as part of your studies, makes you suitable for this role and in particular the following areas:


1. Educated to SCQF Level 6 or equivalent (Scottish Highers / HNC), including an appropriate qualification in English, or equivalent work experience

2. Competent in the use of relevant IT packages, including email / calendar, word processing, and Spreadsheet packages

3. Well-developed interpersonal skills

4. Demonstrable professional and proactive approach

5. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment

6. Demonstrable provision of excellent customer service

7. Attention to detail


1. Advanced knowledge and application of Microsoft Office software (Outlook, Project, PowerPoint etc.)

2. Experience of using databases

3. Experience planning and organising events

4. Experience using shared information systems

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