Working in an exciting and busy environment the Sales Executive Modern Apprentice will be the front-line support for the busy service department.
A Modern Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:
• Dealing with customers both face to face and by telephone
• To process and solve customer service complaints
• look to promote continuous improvement in customer service
Modern Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:
Industry recognised framework qualification.
Functional Skills (ICT, English and Maths)
SRQ Level 5 and/or Level 6
Vocational related qualification (technical certificate)
Ford Masters Level 1 module (excludes Service Champions)
Full training will be provided, no skills required.
Minimum of 3 NAT 4 or equivalent (A-C) in English and Maths required.