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Modern Apprenticeship | 2 Positions available

IT Support

Angus House

MA

IT Support

Angus House

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£8,826 per year Forfar Full-time (36.25 Hours) Angus House 28/05/2020 SCQF Level 6
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This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

You will work within the council’s IT service carrying out duties including manning the service desk, telephone duties, request/incident handling and general administrative duties using a range of software packages.

As part of our Modern Apprenticeship programme, we will help you develop all the skills, knowledge and confidence you need and you will get full induction, training and support from the council and our training partners to take you through the nationally recognised qualification you will complete as part of the programme.

What will I learn?

The job holder will undertake a range of general clerical and support duties, which will typically include:

• Carry out a range of routine IT procedures and instructions using your initiative to make routine decisions.
• Interpret information and/or situations and solve generally similar problems which arise.
• Process confidential, personal and sensitive information.
• Manage information in a digital way by accessing, storing and retrieving electronic files and folders.
• Communicating with colleagues and others using Outlook, Skype for Business and other digital tools.
• Provide support for the following technologies: Voice Over Internet Protocol (VOIP) and mobile phones, tablets, laptops and projectors
• Service Desk duties including logging, updating and responding to technical enquiries and issues, dealing with customers and operating phones
• Installation of hardware and software and providing ongoing support
• Fault finding and troubleshooting
• Input data including word processing and/or the use of a range of other software packages.
• Seek and provide information from and to work colleagues and/or members of the public.
• To comply with all data protection law in the processing of personal, and special categories of personal data, in line with the council’s full privacy statement and service privacy notes.

This job description is indicative of the nature and level of responsibilities associated with this job. It is not exhaustive and the job may need to change in consultation with the post holder who may be required to undertake any other similar duties and responsibilities as may be allocated.

What qualification or qualities are required?

Three National 4 Grades, including English
Ability to undertake the SVQ Level 3 Diploma for Information Technology & Telecommunications Professionals
Willingness to undertake mandatory information governance training

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You need to apply for this vacancy directly on their site.

Apply on company site
To apply visit
https://www.apprenticeships.scot/vacancy-details/?refCode=129648&keywords=&location=&distance=0&jobfamily=&page=1&sort=