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Modern Apprenticeship | 1 Position available

Account Manager

Daxtra

MA

Account Manager

Daxtra

You need to apply for this vacancy directly on their site.

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£11,000 per year MUSSELBURGH Full-time (35 Hours) QA Apprenticeships 09/07/2020 SCQF Level 6

Job overview

With strategic office locations in the United Kingdom, United States, Hong Kong, Australia and Japan, DaXtra is a world leading specialist in high accuracy, multilingual CV and job parsing, as well as semantic search, matching and aggregation technologies.

At the forefront of CV parsing and search & match technology, DaXtra is a mature company with a start-up feel. We provide our clients globally with the competitive edge in sourcing the best available jobseekers and engaging with them quickly.

DaXtra values enthusiasm and passion above all and seeks individuals who are smart, work hard, solve problems and are up-to-date in technology skills. At DaXtra, hard work is recognized and fun is encouraged.

Reporting to the Client Services Manager/Lead Account manager you will be working as part of the account management team in the Musselburgh office. We are looking for an Apprentice Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers (after initial 3 months training) and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold calling in this role and may require occasional travel.

We are looking for a confident individual to join the existing team. You should have strong communication skills and able to work as part of the team or individually where needed and not be afraid to pick up the phone to call clients. An attention to detail, good problem solving is very important and it would be an advantage if you had an interest in software/technology.

What will I learn?

• Support the team with contacting their clients to arrange review calls and completing the review prep, summary of call where needed. This will be until you are past your 6 months then will be responsible for own clients only, unless covering other account managers during annual leave etc.
• Calling and email clients to arrange the review meetings/calls.
• Sending diary invite out for meetings/conference calls.
• Updating client information on internal CRM.
• Listening to review calls and writing summaries.
• Manage Client emails and calls in timely manner and keep your clients updated on progress of any requests.
• Review and manage any client support tickets and if/when required get involved to help get the issue resolved.
• Support the account management team with any other requirements when needed.
• Using Office 365 suite (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint)
• Using project management and support software/tools (Liquid Planner, Basecamp, OTRS)
• Create technical change requests and contracts for clients.
• Be own driver for product knowledge and development of systems knowledge.
• Lead your own development through your PDP and company resources (Systems/Staff/Management).
• Share best practice and help support the Daxtra account management team.

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

We are looking for a confident individual to join the existing team. You should have strong communication skills and able to work as part of the team or individually where needed and not be afraid to pick up the phone to call clients. An attention to detail, good problem solving is very important and it would be an advantage if you had an interest in software/technology.

Other Skills
• Maintain friendly and professional relationships with clients and colleagues.
• Good time keeping
• Minimum of two Highers at A-C grade

Apply for this apprenticeship

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You need to apply for this vacancy directly on their site.

Apply on company site
To apply visit
https://www.apprenticeships.scot/vacancy-details/?refCode=129785&keywords=&location=&distance=0&jobfamily=&page=1&sort=