Updates on coronavirus (COVID-19): Get the latest information on the response to the outbreak, including guidance for individuals, training providers and employers.


Modern Apprenticeship | 1 Position available




Apply Now
£8,000 to £10,000 per year EDINBURGH Full-time (38 Hours) Microcom Training 30/08/2020 SCQF Level 6
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

JOB PURPOSE: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
3. Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
5. Ensure computerised appointment system is up-to-date.
6. Respond and/or redirect all patient and visitor requests accordingly.
7. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
8. Set-up of new patients on to the computer system.
9. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
10. Produce repeat prescriptions according to practice procedures and ensure

What will I learn?

You will learn how to use NHS online systems and all aspects of working in a busy medical practise. As you will be one of the main points of contact for our clients, you will learn the basics of customer service and the use of our diary management system

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

Educated to National 5 English as a minimum, self driven and interested in pursuing a career in this sector. Confident and pro active with the ability to work on your own initiative.

Apply for this apprenticeship

Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.

Apply Now
To apply visit