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Modern Apprenticeship | 10 Positions available

Customer Service Advisor

MA

Customer Service Advisor

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£13,790 to £18,122 per year CLYDEBANK Full-time (40 Hours) GENIUS PEOPLE 30/09/2020 SCQF Level 5

Job overview

Modern Apprentice Customer Service Consultant, aged 16-24 yrs ( or up to age 29 yrs if specific criteria is me ) and looking for a new and exciting challenge ? Great opportunity and career prospects for the right people'

We’re dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which feeds our promote from within structure. Prior contact centre experience is not necessary.

Working with us you’ll enjoy all of these benefits:
• All English bank holidays are closed days.
• Extra bonus holiday with 100% attendance.
• An extra days holiday for every year past 5 years’ service (maximum of 4)
• Opportunities to earn an additional reward:
• Bonus averaging an extra £250 per month per person.
• Modern facilities in an open plan office.
• Medical Insurance

Benefits:
• On-site parking
• Bonus scheme

Successful candidates will be subject to a Credit File Check and basic Criminal Record Check.

What will I learn?

Working with one of the U.K.’s leading utility providers delivering exceptional levels of customer service, achieving performance targets by taking / making inbound and outbound telephone calls with the goal of promoting the installation of SMART meters and agreeing a plan to restore the customers current outstanding balance.

As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations.

We’re dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which feeds our promote from within structure. Prior contact centre experience is not necessary. We’re mostly looking for passionate and empathetic people that we can train and help every step of the way.
You will work towards completing a Modern Apprentice Qualification in Providing Financial Services SCQF 5

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

You should be educated to at least National 5 levels , but we’re mostly looking for passionate and empathetic people that we can train and help every step of the way.

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To apply visit
https://www.apprenticeships.scot/vacancy-details/?refCode=130495&keywords=&location=&distance=0&jobfamily=&page=1&sort=