Perth and Kinross Council
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The apprentice will work under supervision to provide business and administrative support to allow the team or Service to deliver professional high quality and customer focussed services, during which time they will undertake a Level 2 or Level 3 Business and Administration Modern Apprenticeship.
Provide a business and administrative support service.
Use a variety of Microsoft Office software (Word, Excel, Powerpoint, Access)
Use be-spoke software.
Make and receive internal/external telephone calls, dealing with enquiries personally, or obtaining or passing on information or referring caller to appropriate sources.
Maintain various records, registers and statistical information, both manual and computerised.
Assist in the efficient distribution of mail, both internal and external.
Greet visitors and assist with enquiries, where applicable.
Undertake filing and photocopying duties.
Undertake a Level 2 or Level 3 Business and Administration Modern Apprenticeship.
Undertake any other duties which may be allocated as and when required.
Ideally you will have knowledge and experience of using Microsoft office software
Previous work experience would be an advantage
Have a good understanding of duties related to working in an office environment
Have an understanding of the purpose of Perth and Kinross Council
Willing to deal with a variety of customers, both face-to-face and over the telephone in a manner which meets the Council's Customer Care Standards
Able to cope with the demands of the job and attend on a regular basis
Willing to undertake Health & Safety training relevant to the post
Treat colleagues and customers with dignity and respect.
Be able to follow and comply with procedures when dealing with sensitive and confidential information in order to comply with the Data Protection Act.
Have good written and verbal communication skills
Willingness to be involved in team tasks and adapt to ongoing changes within an office.