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Medical Administrator/Receptionist


Medical Administrator/Receptionist

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£9,500 to £13,500 per year GLASGOW Full-time (37.5 Hours) Rewards Training 30/05/2021 SCQF Level 6

Job overview

Our client, a leading Doctor's Surgery in Glasgow's Southside, are looking to recruit a Medical Administrator/Receptionist to join their team. This is a varied role that will offer the right candidate experience in all different areas of customer service and business administration. Duties include but are not limited to:

• Work confidently and communicate well with the public – booking of appointments, handling enquiries, signposting to alternative services within non medical remit answer and make telephone calls as directed by the workflow
• Computer literacy -Use of various computer packages – EMIS, Docman, word, excel, PowerPoint, general typing, and those relating to a medical practice
• Be able to compile clear concise written letter/reports
• Records filing, scanning, preparation of records requests and reports preparation
• Flexibility – the ability to cover sick leave/annual leave of other staff, if at all possible and/or as deemed necessary
• The ability to work under pressure and multi task
• Work well as a member of the practice team and add to making the Practice a great place to work
• Communicate clearly and concisely in all interactions
• Personal traits – Team player, motivated, enthusiastic, customer service focused, tact and diplomacy, honesty, trustworthiness, reliability.
• Handle mail in and out of the practice
• Liaise with secondary care
• Action requests from GPs
• Handle requests from patients for prescriptions both repeat and acute
• Confidentiality and be aware of data protection legislation including GDPR
• Any other administrative duties

What will I learn?

As part of your development in the role you will learn all the different areas involved in handling confidential patient records, completing complex administrative tasks and gaining great customer service skills. You will also be working towards an SVQ in Business Administration.

What qualification or qualities are required?

The main criteria for this role are as follows:
Good IT skills
Confident communicating other staff/patients
Good attention to detail
Enthusiastic team member

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