Modern Apprenticeship | 2 Positions available

BMW Aftersales Customer Service Parts Advisor

Peter Vardy BMW Edinburgh


BMW Aftersales Customer Service Parts Advisor

Peter Vardy BMW Edinburgh

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Salary £8,944 per year Location Edinburgh Hours of work Full-time (40 Hours) Training provider Babcock Training Limited Closing date 17/10/2021 Qualification SCQF Level 5

Job overview

You will be working in a busy BMW/MINI Parts Department. Parts Adviser specific duties would include:

- Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories
- Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times
- Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes
Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively

All Aftersales Customer Service Parts Adviser Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Adviser specific training.

The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Adviser roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme.

A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.

What will I learn?

As well as employment in our Retailer, you will be given the training and support you need to develop both personally and professionally. Training to be provided:

- Edexcel L2 Diploma in Customer Service

Whilst the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Adviser role. Additional technical and product awareness training will also be included.

Qualifications to be achieved:

- Edexcel L2 Diploma in Customer Service
- Parts Adviser Certification

What qualification or qualities are required?

Desired skills:
- To have good communication and organisational skills
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually

Desired personal qualities

Successful applicants must demonstrate the following:
- An enthusiasm for excellent customer service
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
- An interest in the automotive industry

Qualifications required:
Applicants must have or be predicted to achieve Scottish National 5 Grades A - C in English, Maths and one other subject or Grade A*-C / 9-4
'Equivalent' grades include:
• Core Skills (Scotland)

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