Modern Apprenticeship | 1 Position available

Service Administrator


Service Administrator

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Salary £8,000 to £10,000 per year Location GLASGOW Hours of work Full-time (35 Hours) Training provider Microcom Training Closing date 17/12/2021 Qualification SCQF Level 6
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

Duties and Responsibilities will include:

• Support for the Service desks

• Responding to e-mail coming into the department

• Liaise with other departments to respond to Internal queries

• Learning aspects of support for core products

• Log all Service Calls for all regions

• Communicate with service agents

• Track all chargeable works

• Administrator for NCS new Hosted services offering

• Support for LCR Department

• Undertake any task perceived by Management to be beneficial to the company

What will I learn?

• Administration and IT skills

• Communication skills

• To ensure first class, accurate servicing of phone systems, photocopiers and franking machines.

• Working within a great team

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

• Use of various PC packages including MSOffice, CBS, Excel, Word and Internet Explorer.

• Customer Service skills

• Able to work under pressure

• Be a team player

Must have at least National 4/5 English and Maths.

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