Modern Apprenticeship | 1 Position available

Customer Service Assistant

SCANIA

MA

Customer Service Assistant

SCANIA Apply Now
Salary £16,000 per year Location MOTHERWELL Hours of work Full-time (40 Hours) Training provider Remit Closing date 24/12/2021 Qualification SCQF Level 5

Job overview

Remit are recruiting on behalf of SCANIA who have a fantastic opportunity for anyone interested in starting a career and gaining a recognised qualification in the Automotive Industry. Our client is looking for an Apprentice Customer Service Administrator, you will be the first-person customers meet, front of house.

The apprenticeship program allows you to work full time and have the opportunity to earn as you learn. Putting theory into practice within the Automotive Industry environment.

Being able to have a conversation with customers in a professional manner is important. You will shadow qualified members of staff so that you are able to learn first-hand how to undertake the role. You will also get the opportunity to assist in activities, once you pass your assessments and progress through the apprenticeship you will be able to start completing tasks on your own.

What will I learn?

• Knowledge of products
• Ability to work well under pressure
• Good communication skills
• Understanding of why customer service is important
• Able to work well within a team as well as manage your own work load
and responsibilities
• Office systems, administration skills and using bespoke computerised
systems
• The ability to gather technical information and relay it in a way that
customers can understand
• The ability to confidently use Microsoft Office, Excel and Word as well
as email packages
• Be a strong confident communicator
• The ability to confidently use Microsoft Office, Excel and Word as well
as email packages.

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

You must have grades at National 4 or above in English and Maths. Business Management / Computing Science / Admin is also preferred but not essential.

• Computer knowledge
• Be able to work on your own as well as being a team player
• A can-do attitude prepared to help in a willing and positive manner
• Able to work in a busy office environment.
• The ability to follow written and verbal instructions

You will be working towards Modern Apprenticeship SVQ Level 3 in Customer Service. Training will be based within the employer’s premises on a one to one basis with your workplace supervisor and a dedicated Assessor.

Initial Assessments and interviews will be carried by Remit Ltd.

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