Modern Apprenticeship | 8 Positions available

Customer Service



Customer Service

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Salary £17,000 per year Location Edinburgh Hours of work Full-time (37.5 Hours) Training provider GP Strategies Training Ltd Closing date 18/07/2022 Qualification SCQF Level 6

Job overview

GP Strategies Training is very excited to be supporting this highly successful business that excel in offering exceptional professional customer service and support on behalf of its clients.

Since 2005, the company has secured a number of landmark business deals in the Life and Pensions industry and currently administers over 18 million policies on behalf of its clients.

We are now looking to recruit Customer Service Representatives into their Team based in Edinburgh, where you will earn whilst you learn; gaining a Customer Service Apprenticeship, an industry recognised qualification along with ongoing training gaining new skills to enable you to carry out your role and deliver the best customer service experience.

What will I learn?

The Role:

• To support the delivery of great customer outcomes by delivering excellent service to the customers of its clients. This includes responding efficiently to customer demands received through multiple channels, including inbound and outbound telephone calls, in writing, by email

• Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics.

• Demonstrate behaviors that support the delivery of great customer outcomes

• Observe contractual and legal obligations by adhering at all times to the company’s corporate policies, procedures and guidelines. This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime and other Compliance related Policies;

• Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client-centric measures;

• Manage own workload to ensure personal and team targets are met.

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

• Qualified to minimum National 5 ( or equivalent) which will include Maths and English.

• Excellent communication skills

• Proficient in MOS including Word and competent use of computer systems and other technologies as required.

• A confident, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form.

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