Modern Apprenticeship | 12 Positions available

Customer Service Specialist



Customer Service Specialist

Chase Apply Now
Salary £19,000 per year Location EDINBURGH Hours of work Full-time (35 Hours) Training provider Genius People Closing date 27/12/2022 Qualification SCQF Level 6
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.

Job overview

Chase is part of the JP Morgan Chase family and is one of the UK's newest digital banks.

Have you recently left school or college and are unsure of your next steps? Do you enjoy working as part of a team and would like to kick start your career in finance? Then why not consider applying for our exciting Customer Service Modern Apprenticeship programme.

Our Modern Apprenticeship programme (starting in September 2023) will give you a unique opportunity to join one of the world's largest banks and start your career by focusing on delivering exceptional service to our customers. This programme runs for 18 months and is based at our state of the art contact center at South Gyle.

Throughout this apprenticeship you will have the chance to study a variety of interesting modules and develop important skills such as handling complaints, understanding customer service principles and much more.

Our Chase Modern Apprenticeship is a great opportunity to obtain a valuable qualification, earn a completive salary from day 1 and also gain workplace experience as well as transferrable skills.

What will I learn?

As with all of our customer operations roles, we provide a structured training programme to equip you with a broad curriculum of experiences and knowledge which will allow you to develop your skills and provide you with a number of career development opportunities across our different teams.

We will equip you with the skills to:

• Be customer centric.
• Have excellent communication skills, both written and oral.
• Be empathetic and a problem solver.
• Be a Change Champion for processes and products for colleagues and customers.
• Comfortable with ambiguity.
• Have a growth mind-set.
• Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement.
• Have an intrinsic passion to deliver first class service.
• Be a critical thinker - establish root cause and champion to change.
• Be a Team Player and Brand Advocate.
• Have a passion to learn and self-develop.
• Have the ability to operate effectively in a virtual team working environment.

We will also support you through your Apprenticeship journey whilst completing your Modern Apprenticeship Customer Service SCQF 6 qualification.

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

If you feel like your skills are a good fit for what we require and are interested in being part of a new digital banking business which is being built within one of the biggest and most successful financial services organisations in the world then please apply now.

Please be aware by applying to this role you are consenting for your application to be shared with Genius People.

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