IT Support

Job overview

Daxtra Technologies is a world-leading specialist in high-accuracy, multilingual job and resume parsing, semantic search, matching and recruitment automation. Daxtra offers a competitive edge in finding the best available talent, while keeping the cost-per-hire to a minimum.

Our products seamlessly integrate with our clients’ existing systems and processes helping to find relevant information quickly and intuitively, across multiple internal and external databases.

With offices spanning the UK, US, Hong Kong, China, Japan and Australia, Daxtra partners with over 1,500 organizations globally. We support the world’s largest staffing companies, best boutique recruitment firms, corporate in-house talent acquisition teams, job boards and software vendors.

This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your SCQF L6 Digital Technologies in IT Support.

Salary:

£14,700 per annum – salary increase depending on performance.

Working week:

35 hours per week. During your probation you will initially working Monday – Friday, 10am – 6pm. Once passed your probation, your hours are flexible.

Benefits:

- Mentoring scheme throughout apprenticeship
- Luxury office space based in Edinburgh
- Good transport links near the office
- Track record of supporting and promoting apprentices

Future prospects:

Daxtra has a long-standing tradition of hiring internally for "higher roles", which means this job is opening a door for them to progress their career further. We currently have ex-apprentices in several other roles including Solution Engineers and Automation Testing Developer.

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

What will I learn?

Responsibilities:

- Diagnose and troubleshoot technical issues, including deployment, configuration and setup
- Track issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Ensure all issues are properly logged and documented
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

What qualification or qualities are required?

Person specification:

- You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority
- As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company
- You will have excellent written and verbal communication skills
- In this role you will develop a sense of when to escalate a problem, or ask for assistance
- Problem solving should be something you enjoy, thinking outside of the box helps too!
- You will enjoy maintaining friendly and professional relationships with clients and colleagues

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!