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Are you someone who knows the importance of great customer service? Do you consider yourself to have good people skills? Study for a technical apprenticeship in hospitality management and be part of an industry thats focused on creating exciting lifestyle experiences.  

The apprenticeship is designed to help you thrive in busy situations and progress in the hospitality sector. Youll have the opportunity to learn about team management, event organisation and how to motivate others. Develop your knowledge of food production and help to run a kitchen. Discover what it means to work in a hotel and manage a busy reception desk.  

Scotland’s hospitality industry has a range of jobs on offer. Work as an event coordinator and arrange festivals. Develop new customer care strategies as a hospitality manager. Create a memorable dining experience as a restaurant manager. Whatever your interests, the apprenticeship will give you the necessary customer service skills to succeed in hospitality management.   

What's the qualification?

You will gain a qualification at SCQF level 8 in hospitality managementThe qualification includes:  

  • Core units of aSVQ in hospitality management at SCQF level  
  • A work placement in a fast-paced industry   

SCQF qualification levels explained

What will I learn?

As part of your work, you'll learn how to:  

  • Manage the performance of teams and individuals  
  • Contribute to the strategic goals of the organisation’s leadership team  
  • Comply with legislative requirements in hospitality  
  • Manage purchasing costs in hospitality  
  • Manage payroll costs for your team 
  • Manage rotas for your hospitality team  
  • Obtain, analyse and implement customer feedback 
  • Recruit and select hospitality staff 
  • Devise and implement training and development plans for your hospitality team 
  • Manage the use of the organisation’s systems to meet operational needs  

 You will develop the following core skills:   

  • Teamwork   
  • Numeracy  
  • Problem-solving  
  • Communication  
  • Time management    

These transferrable skills are useful for working in other jobs such as event management and customer support.


Where could it take me?

This Technical Apprenticeship gives you a variety of optionsCarry on your studies with a hospitality degree or graduate into full-time work.  

Further education: Continue to improve your hospitality knowledge with a bachelor’s degree in PR or event management. Your experience will support your university application.  

Straight to work: Make the most of your qualifications and find a job in the hospitality industryAfter completing the apprenticeship, you could move onto jobs like:   

  • Head chef 
  • Hotel manager 
  • Event manager 
  • Event coordinator 
  • Executive chef 
  • Hospitality manager 
  • Hospitality supervisor 
  • Meetings and events sales manager  

Entry requirements

There are no set requirements for the apprenticeship. However, it is good to have a previous qualification such as an SCQF level 5 in hospitality and an interest in developing your customer service skills.   

Duration

This Technical Apprenticeship will take 12-24 months to complete.  

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