Frequently asked questions
So that we can answer your question as quickly as possible, choose the option that best describes you.
Current apprentices
Got a question about your apprenticeship? These are answers to popular questions asked by apprentices.
Still can't find what you're looking for? You could ask your employer or learning provider - or call our friendly team on 0800 917 8000.
General
How do I contact a careers adviser?
Want to get in touch with your local Skills Development Scotland (SDS) careers adviser? You can phone 0800 917 8000 Monday to Friday, 9am to 5pm. You can also visit the SDS website to find your nearest centre.
If you're at school, you can speak to your school careers adviser. Check with your guidance teacher if you need more information.
Foundation Apprenticeships
What if I do not complete my full Foundation Apprenticeship?
If you haven't completed the full Foundation Apprenticeship, you’ll still get a certificate of achievement from SQA. This confirms all parts that you’ve achieved from taking the Foundation Apprenticeship. You can add these to your CV to show the knowledge, understanding and skills you’ve gained.
There are results missing from my Foundation Apprenticeship certificate. What should I do?
Please contact your school directly to discuss this further. All results are submitted to SQA by the school or learning provider where you undertook the qualification.
How are Foundation, Modern and Graduate Apprenticeships different from each other?
You do Foundation Apprenticeships while at school. You get work experience and you study at a college or other place of learning. As you're at school when you do a Foundation Apprenticeship, you’re not employed or paid.
When you’re a Modern Apprentice, you’re employed and you get on-the-job experience. You'll learn at a college or other place of learning and earn industry-recognised qualifications.
As a graduate apprentice, you'll also get on-the-job experience and be employed by a company. You'll learn at a university and will study for an ordinary or master’s degree.
Find out more about Foundation Apprenticeships, Modern Apprenticeships and Graduate Apprenticeships.
When will I get the results of my Foundation Apprenticeship?
Foundation Apprenticeship (FA) certificates will be issued by SQA. Your certificate of achievement record will include your FA achievement. If your certificate does not include your FA, please contact your school directly.
When I finish my Foundation Apprenticeship, can I move on to do a higher level of apprenticeship?
Yes, it’s often possible to move on to an apprenticeship at a higher level. Once you finish your Foundation Apprenticeship, you're in a good position to move on to a Modern Apprenticeship.
If you're interested in doing this, the first thing you should do is speak to your school careers adviser. Together, you can discuss all your options.
Modern Apprenticeships
Can I do a Modern Apprenticeship if I already have an HNC?
You could still do a Modern Apprenticeship if you have an HNC (Higher National Certificate). But it might influence the funding you get and which level of apprenticeship you choose.
Here are the things you need to consider.
Skills and funding
To be eligible for funding in 2025, you must show that you need to gain significant new knowledge and skills for your job role. If your HNC is in a completely different subject than the apprenticeship, you’re generally eligible for full funding.
Level of apprenticeship
Same level (SCQF Level 7): An HNC is at SCQF Level 7. You might be able to do an SCQF Level 7 Modern Apprenticeship if you’re gaining new knowledge and skills. You may not be required to re-sit learning that you’ve done before.
Higher level: You may be better suited for a Technical Apprenticeship (SCQF Level 8/9) or a Graduate Apprenticeship (SCQF Level 9+). These are designed for people who already have higher-level qualifications or experience.
Some Technical Modern Apprenticeships ask for an HNC or SQA Highers as an entry requirement.
How many Modern Apprenticeship types are there?
There are more than 100 different Modern Apprenticeship types available to study at SCQF Level 4/5 up to SCQF Level 11.
When I finish my Modern Apprenticeship, can I do one at a higher level?
Yes, it’s often possible to move on to an apprenticeship at a higher level. For example, you might finish a Modern Apprenticeship and move on to a Graduate Apprenticeship.
There are a few things you and your employer need to consider. Your learning provider will be able to provide more information about apprenticeship levels.
Already got your eye on a specific apprenticeship or framework? When you browse the types and frameworks of apprenticeships available, there’s information in each one about how you can move on to other paths such as further study or work.
If I move employer, can I still carry on with my Modern Apprenticeship?
That’s up to your new employer! So, it's a good idea to ask them before you decide to move. Your learning provider may be able to help you explore your options with your new employer – it's a good idea to chat to them as well.
How are Foundation, Modern and Graduate Apprenticeships different from each other?
You do Foundation Apprenticeships while at school. You get work experience and you study at a college or other place of learning. As you're at school when you do a Foundation Apprenticeship, you’re not employed or paid.
When you’re a Modern Apprentice, you’re employed and you get on-the-job experience. You'll learn at a college or other place of learning and earn industry-recognised qualifications.
As a graduate apprentice, you'll also get on-the-job experience and be employed by a company. You'll learn at a university and will study for an ordinary or master’s degree.
Find out more about Foundation Apprenticeships, Modern Apprenticeships and Graduate Apprenticeships.
Am I allowed time away from work to study for my Modern Apprenticeship?
Yes, you're allowed time away from your workplace to study. Your workplace could be, for example:
an office
a workshop or factory
a shop
your home office
Your learning provider can tell you about all training that takes place at or away from your workplace, for example at college.
The time you spend in apprenticeship training that's not in your workplace is considered 'time spent at work'. This includes the time you need to prepare and undertake assessments.
Graduate Apprenticeships
How many Graduate Apprenticeship types are there?
There are 15 different Graduate Apprenticeship types available to study at SCQF Level 9 up to SCQF Level 11.
When I finish my Graduate Apprenticeship, can I do one at a higher level?
Graduate Apprenticeships are now funded by the Scottish Funding Council (SFC). You should ask your university to check with SFC about Graduate Apprenticeships funding eligibility.
What happens if I cannot meet the academic demands of my Graduate Apprenticeship course?
Do you feel like you're currently struggling with the demands of your Graduate Apprenticeship? Speak to your university for support – they'll do everything they can to help you.
If your academic work does not meet the required standard, you'll be able to resit it – in line with the university's policy.
If you’re not successful in resits, you'll be offered an award at the last achievement level, for example:
an ordinary degree
a Higher National Diploma (HND)
a Higher National Certificate (HNC)
Am I allowed time away from work to study for my Graduate Apprenticeship?
Yes, you're allowed time away from your workplace to study. Your workplace could be, for example:
an office
a workshop or factory
a shop
your home office
You'll spend most of your time at work, but will study for part of your week at university.
The time you spend in apprenticeship training that's not in your workplace is considered 'time spent at work'. This includes the time you'll need to prepare and undertake assessments.
If I move employer, can I still carry on with my Graduate Apprenticeship?
That’s up to your new employer! So, it's a good idea to ask them before you decide to move. Your learning provider may be able to help you explore your options with your new employer – it's a good idea to chat to them as well.
Funding and pay
Can I do a Modern Apprenticeship if I already have an HNC?
You could still do a Modern Apprenticeship if you have an HNC (Higher National Certificate). But it might influence the funding you get and which level of apprenticeship you choose.
Here are the things you need to consider.
Skills and funding
To be eligible for funding in 2025, you must show that you need to gain significant new knowledge and skills for your job role. If your HNC is in a completely different subject than the apprenticeship, you’re generally eligible for full funding.
Level of apprenticeship
Same level (SCQF Level 7): An HNC is at SCQF Level 7. You might be able to do an SCQF Level 7 Modern Apprenticeship if you’re gaining new knowledge and skills. You may not be required to re-sit learning that you’ve done before.
Higher level: You may be better suited for a Technical Apprenticeship (SCQF Level 8/9) or a Graduate Apprenticeship (SCQF Level 9+). These are designed for people who already have higher-level qualifications or experience.
Some Technical Modern Apprenticeships ask for an HNC or SQA Highers as an entry requirement.
How can I save on bus and train fares?
If you are aged 11 to 26, you can use a Young Scot card. This offers discounts, including cheaper train fares until your 19th birthday. You can apply on the Young Scot website. Young people aged 5 to 21 are also able to access the new free bus scheme using the National Entitlement Card (NEC) or Young Scot branded NEC. Please check the Transport Scotland website for updates.
How much should I get paid as a Modern or Graduate apprentice?
As a Modern or Graduate Apprentice, you must be paid at least the National Minimum Wage for an apprentice. You can find pay rates on the UK Government website and on the ACAS website.
The employer should also give you full access to the same facilities or benefits as other staff.
Can I apply for SAAS funding?
If you’re looking to study a Graduate Apprenticeship, you can apply for Student Awards Agency Scotland (SAAS) funding.
SAAS funding only applies to you if you started your Graduate Apprenticeship from the 2021/22 academic year onwards.
I’m being paid less than the National Minimum Wage. What should I do?
You should speak to your employer and tell them you think you should be getting paid more. You can ask them to explain how they calculated your pay. Remember, if they’ve been underpaying you, they’ll have to make up the difference, too.
Find out more about your rights to fair pay on the GOV.UK website.
Do I need to pay for my training or any personal protective equipment (PPE) I need to do my job?
No. Your employer has to pay for your training and provide you with personal protective equipment (PPE). If that’s not happening, speak to your learning provider.
Does the apprenticeship programme cover the costs of my travel to work?
No. You’ll be expected to cover your own travel costs, just like other employees.
Do I have to apply for funding from Student Awards Agency Scotland (SAAS) to cover tuition fees in my Graduate Apprenticeship?
Yes, you’ll have to apply to Student Awards Agency Scotland (SAAS) every year of your course for tuition fees. SAAS will pay these fees directly to the university you attend. Find out about Graduate Apprenticeship funding on the SAAS website
Support and equality
What happens if I cannot meet the academic demands of my Graduate Apprenticeship course?
Do you feel like you're currently struggling with the demands of your Graduate Apprenticeship? Speak to your university for support – they'll do everything they can to help you.
If your academic work does not meet the required standard, you'll be able to resit it – in line with the university's policy.
If you’re not successful in resits, you'll be offered an award at the last achievement level, for example:
an ordinary degree
a Higher National Diploma (HND)
a Higher National Certificate (HNC)
I’m feeling stressed or anxious – where can I find support?
If you’re feeling stressed, please speak to your employer or learning provider, if you can. They should support you through any mental health worries or issues.
Our Support during your apprenticeship pages are also here to help you. They cover a wide range of topics including mental health and organisations who offer expert advice.
What should I do if I'm unhappy with the training my learning provider is giving me?
Try having a chat with your learning provider first. They may be able to help you with the issue or guide you through the complaints process if appropriate. Explain what you think could be better about your training. They may suggest ways to improve it, or you might have an idea about what you'd like to do differently.
You can put your concerns in writing by sending an email to your learning provider that explains the issues you've raised. This will help keep a record of everything discussed. If this doesn't help, let your employer know. They can contact Skills Development Scotland on 0800 783 6000 and we can work together to find a solution.
I’m an apprentice and I’ve been made redundant. What do I do?
If you’ve been made redundant, or you're facing redundancy, please tell your learning provider (for example, your college) as soon as possible. Then we can put support in place and implement the redundancy processes. Here are some ways that Skills Development Scotland (SDS) can support you:
Visit My World of Work for free help and advice, including the redundancy support tool
Call our team on 0800 917 8000.
If your employer can no longer keep you in employment, you'll have the option to:
continue your apprenticeship with another employer, where available, or
join a related course with the college, university or other learning provider who’s delivering your learning
Skills Development Scotland will be involved to provide support.
Do I need to use my holiday allowance when my employer tells me to?
Yes, employers do have the right to tell you when to take your holiday allowance, or annual leave, if they need to. For example, if your workplace closes for a week, they can tell everyone to use their holiday entitlement.
What happens if I have to put my studies on hold for a while?
If you need to put your studies on hold, firstly speak to your learning provider and they can advise you.
There could be several reasons why you need to put your studies on hold for a while, such as ill health. You may be able to do this for up to 12 months. If you put them on hold for longer than 12 months, speak to Skills Development Scotland or your learning provider.
You might be eligible for accelerated entry back into the programme based on the level of learning you reached before.
What holidays do I get as an apprentice?
Every worker in the UK is entitled to a minimum number of paid holidays. You’re entitled to 5.6 weeks (that’s 28 days if you work 5 days a week) of paid leave per year. Find out more about your rights, including paid leave on Gov.uk website.
I think I'm being treated unfairly at work – what can I do?
Talk to your employer and explain what you think is wrong. It’s in their interest to make sure you’re getting the right support. You can also speak directly to your learning provider to let them know your concerns.
There's more information on the Citizens Advice Scotland website about discrimination at work.
What should I do if I didn't receive the exam or assessment results I expected?
If you didn't get the results you were expecting, please contact your school or learning provider as soon as possible. If you're still in school you can also speak to your school's careers adviser.
If you've already left school, you can speak to a Skills Development Scotland adviser by calling 0800 917 8000. Our helpline is open Monday to Friday, 9am to 5pm.
If you'd rather speak to someone in person, some of our career centres are now open by appointment only. Call your local centre to make an appointment.
