Learn how to provide great patient-focussed care everyday with an Optical Practice Support apprenticeship. You’ll gain the knowledge and skills to provide advice and assistance to customers about their eye wear needs.

You’ll be a core part of a team in an optical workplace while also focusing on your development and confidence. With this apprenticeship, you’ll provide key information and advice to customers, helping them select the best product or service to to help them see as well as look and feel better about themselves

An as Optical Practice Support apprentice, you’ll also work with an Optometrist to ensure you follow optical regulation and governance. You’ll book appointments, adjust and repair spectacles and respond to any complaints or concerns. You’ll also stay up to date with new lines and promotions in your workplace, so you’re always providing patients with the most recent information.


What's the qualification?

You’ll gain a BIIAB Certificate in Optical Practice Support at SCQF Level 5.

SCQF qualification levels explained

What will I learn?

As part of your apprenticeship, you’ll learn how to:

  • Establish and maintain working relationships in an optical practice
  • Provide optical information and advice
  • Maintain records
  • Sell optical products
  • Provide optical services
  • Contribute to health and safety in the workplace

You also learn these core skills:

  • Communication
  • Working with others
  • Problem solving
  • Information and communication technology
  • Numeracy

These transferable skills can be used for different jobs in a retail environment.


Where could it take me?

Further study: Choose to increase your knowledge through different courses. You could study Ophthalmics at college or at degree level. Your experience will support your college or university application.   

Straight to work: Use your qualification and find a job in the optical sector. Some are listed below:

  • Dispensing assistant
  • Optical assistant
  • Contact lens assistant
  • Optical retail receptionist

Entry requirements

There are no set entry requirements for this apprenticeship.  


This apprenticeship takes between 12-18 months to complete.

Enter a location to find vacancies near you