The goal of the apprenticeship is to enable you to effectively provide the required financial services relevant to your area of work within a financial services organisation.
You'll gain a Certificate for Customer Service in the Financial Services Sector at SCQF Level 6 and a professional qualification relevant to your employment, or a Professional Development Award.
You'll be expected to achieve some learning outcomes by the end of your apprenticeship. These include:
What are meta-skills?
Meta-skills are important skills that help you to improve:
For apprentices, meta-skills are a critical asset, supporting your ability to:
When you complete this apprenticeship at SCQF level 6, it includes the achievement of competence-based and professional qualifications. This opens the door to many opportunities for progression in work and further learning.
This apprenticeship supports you to develop meta-skills. These help to support high performance, resilience, self-awareness and continuous learning.
Straight to a job
Successful apprentices may progress to supervisory or managerial positions, or to more specialist roles such as underwriter or broker within an insurance context.
If you would like to continue with further study, the following options are available:
Scottish Credit and Qualifications Framework (SCQF)
Regulated Qualifications Framework (RQF)
Additional CISI modules
This apprenticeship supports professional recognition. That's because it includes learning and skills outcomes from the professional qualifications that are relevant for project management roles.
Together with your employer and learning provider, you'll work out the professional pathway that's right for you. Your learning provider will guide you on the professional registration process to follow.
The recommended entry requirements for this apprenticeship are:
However, employers can also consider existing workplace skills and experiences, where apprentices are either changing careers or upskilling. Being open to alternative assessment methods and relevant experience, instead of qualifications, can help to broaden the pool of potential applicants.
This Modern Apprenticeship will take between 12-24 months to complete.