Customer Service

Modern Apprenticeship


What's Customer Service like?

Having transferable skills is one of the best ways to find a job you are passionate about. It can open the door to more opportunities and help you move forward with your career. Study for an apprenticeship in customer service and learn how to create a memorable experience for whoever you serve.  

The apprenticeship is ideal for anyone who is looking to gain more experience in customer service. You will learn about shopping behaviour and how to take responsibility for customer relationships. This can help you develop transferable skills such as team management and relationship-building across different sectors.   

Scotland’s customer service industry is thriving and there are a number of jobs you could go into. Help to solve a problem and brighten someone’s day as a customer service operative. Become a sales advisor and work with a variety of merchandise. The apprenticeship can give you the skills to succeed in the world of customer service.

Entry requirements

There are no set entry requirements for this apprenticeship.

How does it work?

You’ll learn in a real-world environment and earn a wage. You’ll also study with a college or another learning provider. 

How long will it take?

This Modern Apprenticeship will take 12 to 24 months to complete.

How to apply

Use the 'Find vacancies near you' search at the end of this page to look for vacancies, then you can apply online.

You'll apply on or the company’s own website – there are details on the vacancy advert.

Find vacancies near you