Customer Service
Modern Apprenticeship
What's Customer Service like?
Having transferable skills is one of the best ways to find a job you are passionate about. It can open the door to more opportunities and help you move forward with your career. Study for an apprenticeship in customer service and learn how to create a memorable experience for whoever you serve.
The apprenticeship is ideal for anyone who is looking to gain more experience in customer service. You will learn about shopping behaviour and how to take responsibility for customer relationships. This can help you develop transferable skills such as team management and relationship-building across different sectors.
Scotland’s customer service industry is thriving and there are a number of jobs you could go into. Help to solve a problem and brighten someone’s day as a customer service operative. Become a sales advisor and work with a variety of merchandise. The apprenticeship can give you the skills to succeed in the world of customer service.
You will gain a Modern Apprenticeship at SCQF Level 5 and Level 6.
> SCQF qualification levels explained
Your qualification includes:
Core units of an SVQ in Customer Service at SCQF Level 5
work experience in a diverse industry
Core units of an SVQ in Customer Service at SCQF Level 6
work experience in a diverse industry
During your apprenticeship, you'll learn how to:
manage customer relationships
carry out best health and safety practices
work with different kinds of merchandise
develop lasting relationships with your co-workers
manage different retail spaces
You will also develop the following core skills:
teamwork
problem-solving
communication
time management
These transferable skills are useful for working in roles such as telesales and desk operations.
You have a lot of options with this Modern Apprenticeship. Carry on your studies with another customer service qualification or find a job in the customer service industry.
Further education: You could go on to study for a degree in customer service. Your experience will support your university application.
Straight to work: Use your qualifications to get a customer service job. There are a number of roles to choose from and we have listed some below.
customer services representative
customer support officer
sales advisor
customer relationship manager
telesales operator
telephone banking advisor
customer service operator
support agent
Entry requirements
There are no set entry requirements for this apprenticeship.
How does it work?
You’ll learn in a real-world environment and earn a wage. You’ll also study with a college or another learning provider.
How long will it take?
This Modern Apprenticeship will take 12 to 24 months to complete.
How to apply
Use the 'Find vacancies near you' search at the end of this page to look for vacancies, then you can apply online.
You'll apply on Apprenticeships.scot or the company’s own website – there are details on the vacancy advert.