Hospitality Management Skills Technical
Modern Apprenticeship
What's Hospitality Management Skills like?
Are you someone who knows the importance of great customer service? Do you have good people skills?
Study for a Technical Apprenticeship in Hospitality Management and you'll be part of an industry that creates exciting lifestyle experiences.
The apprenticeship is designed to help you thrive in busy situations and progress in the hospitality sector. You’ll have the opportunity to learn about:
team management
event organisation
how to motivate others
Develop your knowledge of food production and help to run a kitchen. You'll also discover what it means to work in a hotel and manage a busy reception desk.
Scotland’s hospitality industry has a range of jobs on offer. You could:
work as an event coordinator and arrange festivals
develop new customer care strategies as a hospitality manager
create a memorable dining experience as a restaurant manager
Whatever your interests, the apprenticeship will equip you with the necessary customer service skills to succeed in hospitality management.
What's the qualification?
SCQF Level 8
You'll gain a Modern Apprenticeship at SCQF Level 8.
Hospitality Management Skills at SCQF Level 8
What will I learn?
As part of your work, you'll learn how to:
manage the performance of teams and individuals
contribute to the strategic goals of the organisation’s leadership team
comply with legislative requirements in hospitality
manage purchasing costs in hospitality
coordinate payroll costs for your team
organise rotas for your hospitality team
obtain, analyse and implement customer feedback
recruit and select hospitality staff
devise and implement training and development plans for your hospitality team
manage the use of the organisation’s systems to meet operational needs
You'l develop the following core skills:
teamwork
numeracy
problem-solving
communication
time-management
These transferable skills are useful for working in other roles, such as events management and customer support.
Where could it take me?
This Technical Apprenticeship gives you a variety of options. Carry on your studies with a hospitality degree or graduate into full-time work.
Further education: Continue to improve your hospitality knowledge with a bachelor’s degree in PR or event management. Your experience will support your university application.
Straight to work: Make the most of your qualifications and find a job in the hospitality industry. After completing the apprenticeship, you could progress into jobs such as:
head chef
hotel manager
event manager
event coordinator
executive chef
hospitality manager
hospitality supervisor
meetings and events sales manager
Entry requirements
There are no set entry requirements for the apprenticeship.
Although, it's good if you have a previous qualification such as an SCQF Level 5 in Hospitality and an interest in developing your customer service skills.
How does it work?
You’ll learn in a real-world environment and earn a wage. You’ll also study with a college or other learning provider.
How long will it take?
This Technical Apprenticeship will take 12 to 24 months to complete.
How to apply
Use the 'Find vacancies near you' search at the end of this page to look for vacancies, then you can apply online.
You'll apply on Apprenticeships.scot or the company’s own website – there are details on the vacancy advert.