Providing Financial Services
The goal of the apprenticeship is to enable apprentices to effectively provide the required financial services relevant to their area of work within a financial services organisation.
Your employee will study for a Modern Apprenticeship at SCQF Level 6. Their qualification will include:
Certificate for Customer Service in the Financial Services Sector at SCQF Level 6
Apprentices should be able to demonstrate a high standard of literacy and numeracy.
However, employers can also consider existing workplace skills and experiences, where apprentices are either changing careers or upskilling. Being open to alternative assessment methods and relevant experience, instead of qualifications, can help to broaden the pool of potential applicants.
Progression and development
A successfully completed apprenticeship, including the achievement of competence-based and professional qualifications, opens the door to a number of opportunities for progression in both work and further learning.
Further study: Options for those within to pursue further professional learning and development include:
Scottish Credit and Qualifications Framework (SCQF)
CBI Certificate in Complaint Handling SCQF Level 8
CBI Professional Banker Diploma SCQF Level 8
CBI Certificate and Diploma in Green and Sustainable Finance SCQF Level 8
CBI Associate Chartered Banker Diploma SCQF Level 9
CBI Advanced Diploma in Banking and Leader Apprenticeship in a Digital Age SCQF Level 10
SVQ in Insurance at SCQF Level 8 (GJ2C 24)
Regulated Qualifications Framework (RQF)
CII Diploma Level 4 in Insurance
CII Advanced Diploma Level 6 in Insurance
Additional CISI modules
Professional registration: This apprenticeship supports professional recognition as it includes learning and skills outcomes that are common to the professional qualifications relevant for project management roles across a variety of sectors.
The apprentice, employer and learning provider will determine the most appropriate professional pathway. The learning provider will guide each successful apprentice on the professional registration process they should follow.
Please read the Occupation Profile for Providing Financial Services at SCQF Level 6. This gives a detailed description of the work situations routinely carried out in providing financial services roles at this level.
How does it work?
Apprentices will learn in a real-world environment and earn a wage. They’ll also study with a college or other learning provider.
Cost and funding
We contribute towards training costs
We do this by paying the learning provider throughout the apprenticeship.
The training contribution calculator will show you our funding contribution for this framework.
An enhanced funding contribution is paid for employees aged 16 to 19. For those who are disabled and care-experienced, this is extended up to and including age 29.
Speak to a range of learning providers to find the best deal and agree on a flexible approach to meet your business needs.
Who pays the apprentice?
Like any other employee of your business, you’ll pay the Modern Apprentice's wages. This is not set by SDS, but we encourage all employers to pay the Living Wage. Remember, you must pay at least the National Minimum Wage.
How long will it take?
It will take between 12 and 24 months to complete.