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Hospitality Team Member

Modern Apprenticeship

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What's Hospitality Team Member like?

Are you keen to build a career in Scotland's hospitality industry? Study for a Hospitality Team Member apprenticeship and you'll spend time working in a front of house or back of house position.

What's the qualification?

SCQF Level 5

You'll gain a Modern Apprenticeship at SCQF Level 5.

Your qualification includes:

  • Diploma for Hospitality Team Member at SCQF Level 5

SCQF qualification levels explained

What will I learn?

During your apprenticeship, you'll learn how to:

  • communicate well with others

  • apply techniques that are relevant to your role so you can carry out your tasks

  • work well as part of a team or on your own

  • adapt your style to suit different customers' needs

  • adhere to your organisation's purpose and values

  • specialise in your chosen area of hospitality

  • take an enthusiastic and positive approach to customer service

  • work within legal and regulatory requirements

You'll develop the following core skills:

  • communication

  • numeracy

  • information and communication technology

  • problem solving

  • working with others

Where could it take me?

Successful apprentices may progress to:

  • a higher-level role in the same (or related) career path

  • higher-level apprenticeships in the same (or related) disciplines. These could be Hospitality (Supervision and Leadership) at SCQF Level 7 or Hospitality Management Skills Technical Apprenticeship at SCQF Level 8

  • further study at college or university

Framework image: Hospitality Team Member

Entry requirements

There are no set entry requirements for this apprenticeship. However, it's helpful if you're interested in hospitality and perhaps have a role in mind that you want to work in. You should also:

  • have good communication skills

  • display a positive attitude and enthusiasm for the hospitality sector

  • be able to adhere to a flexible working pattern

  • enjoy working as part of a team and interacting with others

  • be prepared to attend off-the-job training

How does it work?

You’ll learn in a real-world environment and earn a wage. You’ll also study with a college or another learning provider. 

How long will it take?

This apprenticeship is expected to take around 12 months to complete.

How to apply

Use the 'Find vacancies near you' search at the end of this page to look for vacancies, then you can apply online.

You'll apply on Apprenticeships.scot or the company’s own website – there are details on the vacancy advert.

Find vacancies near you