From designers to salesmen, there is a job for you in Scotland’s retail sector. This apprenticeship covers fashion, technology, food and drink, entertainment, health and beauty and much more. Learn how to create enthralling window displays as a visual merchandiser. Lead a team to financial success as a store manager. Provide a first-class customer experience as a personal shopper. 

This apprenticeship can provide you with the tools you need to excel in a retail environmentLearn about effective management and delivering outstanding customer serviceGain an understanding of how to maximise retail profits and performance. Whatever area of retail you wish to specialise in, this apprenticeship equips you with the skills you need for a career in the sector. 

What qualifications will I get?

You will gain a Modern Apprenticeship qualification at either SCQF level 5 or 6 in Retail. The qualification includes: 

  • SVQ units that develop retail skills along with transferable core skills training 
  • Real-world industry experience in a practical work placement opportunity  

SCQF qualification levels explained

What will I learn?

During your apprenticeship, you'll learn how to:   

  • Deliver a high quality of customer service 
  • Successfully lead a team of employees 
  • Organise retail operations, including staffing, record keeping and security 
  • Market retail products effectively to customers 
  • Handle customer queries, concerns and complaints 
  • Evaluate opportunities for improvement in business profitability  

You will also develop the following core skills:  

  • Teamwork 
  • Problem-solving  
  • Communication 
  • Numeracy 
  • Information and communication technology skills  

These transferable skills are useful for working in a wide variety of industries related to retail, including manufacture, fashion, design and marketing. 

Where could it take me?

Completing this Modern Apprenticeship gives you a range of options to further your career. Either continue to study to gain qualifications that could lead to a more senior role or use your current skills to enter employment immediately. 

Further education: Continue to study and develop your retail skills with a Higher Qualification. Examples include Higher Level SVQs such as Management or a Higher National Certificate or Diploma in Retail Management. 

Straight to work: Use your modern apprenticeship in Retail to secure a relevant job straight away and gain industry experience. Earning this modern apprenticeship qualification could lead to a job as a: 

  • Sales Assistant 
  • Store Manager 
  • Personal Shopper 
  • Visual Merchandiser 
  • Retail Buyer 
  • Customer Service Assistant  
  • Stylist 

Entry requirements

There are no formal qualification requirements for entry onto this Modern Apprenticeship. Previous work experience in retail can be valuable in demonstrating competence for this role. 


This Modern Apprenticeship will take up to 18 months to complete.  

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